You’ve got questions, we’ve got the answers
Here are some of our most commonly asked questions.
What does monthly support cover?
All of our monthly website packages include a limited set number of support hours. Which includes assistance with content updates, technical assistance, software updates, and general consultation. These hours cannot be carried over and are allocated for your use each month. Whether you need to make content changes, resolve technical issues, or seek general guidance, our team is here to help.
What’s the turnaround time for a new website?
Our goal is to have your website up and running as quickly as possible. Typical turnaround times range from 30 to 60 days, depending on your package and any add-ons you purchase.
How does the 30-day money-back guarantee work?
If you’re not completely satisfied within the first 30 days of service, we’ll refund your initial payment. We’re committed to ensuring you’re happy with our services.
What happens if I need more pages than my package includes?
If you find that your business needs more pages than your current plan offers, you can add extra pages using our “Additional Pages” add-on, which are £100/per page.
What does “Fully Managed Site” mean?
With our “Fully Managed Site,” we take care of all technical aspects, updates, security, and maintenance, so you can focus on your business without worrying about your website’s health.
Can You Provide Content?
Yes, most businesses hire us to write SEO-optimised content to paint their company in the best light possible. Not all pages on your website will need professional copywriting, but if you’d like us to take care of the rest, we’ll write for £150 per page.
Will My Website Be Google-Optimised?
Yes! Site Buffs builds websites on a WordPress foundation to give you the best optimisation headstart. Then, as a part of every package, we implement all the appropriate search engine optimisation (SEO) strategies you need for a great start. (This includes optimised heading tags, URL structures, title tagging, meta descriptions, etc.)
We will also optimise your images and create an XML sitemap to make your site more searchable. We will keep your site secure with an SSL certificate and make sure your site loads fast, since both factors can impact search rankings.
And yes, professional, keyword-optimised content writing is an option—just ask!
How Long Will It Take To Build My Website?
Where other web design agencies may leave you hanging for many months before launch, we know the sooner your website is up, the faster you can make sales.
That’s why we get your website live in as little as 30 days (once your onboarding phase is complete). Larger packages and add-on services may extend the length of your project.
How does pricing work?
Our pricing is structured as monthly subscription plans, each tailored to different needs. We also have a one-time setup fee to cover the initial development, project management, website migration, domain & DNS setup, of your website.
How does management and support work?
Hosting & Management works as a part of your monthly subscription. Once your website goes live, the hosting and management automatically start.
Regardless of which plan you have, you will get premium website hosting, daily backups, active security monitoring, weekly software updates, content updates, and recommendations. The amount of time allocated for on-going development / content updates varies by plan.